Select the items to return
How it Works
Get a refund estimate
Ship it to us within a week and wait for your refund.
What is your Return Policy?
Most domestic items are eligible for returns/store credit, with the exception of final sale items and made-to-order pieces.
Returns requested up till 14 days of order date are eligible for a refund on the original payment method, and all requests between 14 and 20 days are eligible for store credit only.
All return requests made AFTER 20 days of purchase are ineligible for return.
All international orders are final sale and not eligible for return or exchange.
ALL SALE ITEMS ARE FINAL SALE and therefore not eligible for return, exchange, or store credit. Please use our fit guide or the measurement charts listed on the products to determine your size, as sale items can not be returned.
If you are unsure of what size to get, check out the size charts listed with each product or send us an email, we are always happy to chat with you.
Please note that items on temporary promotion (not a permanent markdown) are eligible for return.
Once your return request is approved, a shipping label will be sent to you to send your item back to us. We kindly ask that packages are mailed back within 5 days of receiving the label.
Products must be returned in unused, unwashed and unworn condition with all original tags and packaging included.
Clients are responsible for return shipping charges. If there was a mistake on the part of Misha and Puff or in the case an item was faulty or damaged, client will be reimbursed for both delivery and return shipping charges.
Misha and Puff DOES NOT accept liability for shipping loss or damage of returned goods.
Only items purchased through shop.misha-and-puff.com may be returned. Items purchased through our wholesale partners must be returned to the place of purchase.
Returns are processed shortly after arrival. After refunds have been processed & completed, it usually takes a few days to appear on your account. Customers are responsible for return shipping charges.
Please include the name of the product you'd like to return, the size and color of the item and the reason for making a return (we love hearing all your feedback).
Can I make an exchange?
Misha & Puff does not offer exchanges.
We'll gladly issue a refund/store credit within our standard return policy, and you can place a new order on our site for the preferred item.
Due to our limited inventory, we can not guarantee that the item you are looking for will be in stock.
Can I return my Preorder?
All Pre-Orders are made to order especially to you. All Pre-Orders are final sale & cannot be returned.
What is your Refunds Policy?
All returns will be processed within 7-10 business days of us receiving the item.
There may be additional times when refunds are processed, including damages, lost packages, inventory holds, cancelations, etc. After refunds have been processed & completed, it can take up to 30 days to appear on the customer account.
Can I use my own return label?
Returns must be sent using the label generated from the RMA and can only contain the items approved via an RMA. Misha & Puff is not responsible for items sent with a customer's personal shipping label.
- Can I combine my returns with the same shipping label?